Frequently Asked Questions

I can't remember my password

Click the "Forgot Info?" link on the home page to have a new password sent to your email.

I’ve requested my password, but haven't received an email

Please check your spam or junk folder. It is possible the email with your new password could be filtered as spam or junk by your email client.
If you can't find the new password email please use the "Contact" link on the home page to submit an inquiry. A representative will contact you to help you get a new password. Click on the logo in the top left corner to return to the home page.

I can't remember my username

When you registered on the site you would have been asked to provide your email address as your user name. Try logging into the site using your email address.

How do I reset my password?

After you login to the site click the "Account Information" link in the left sidebar menu. This page will give you the option to change your password.

I changed my password and now I am not able to log in

Please allow a few minutes before attempting to log in with your new password.
If the new password doesn't work after a few times try your old password to make sure it was reset.
If the aforementioned recommendations have not satisfied your request to change your password and enter the site, please use the "Contact" link on the home page to submit an inquiry. A representative will contact you to help with resetting your password.